Cancellation and Refund Policy
Introduction:
This Cancellation and Refund Policy applies exclusively to services and products offered by Little Tauke. The following entities are excluded from this policy:
- Joyous Childcare
- Joyous Allied Care
- Joyous Skill School
- Joyous Preschool
- Joyous Academy
Scope:
This policy outlines the procedures for cancellations and refunds related to Little Tauke’s services. It does not apply to the excluded entities listed above.
Cancellation Procedure:
Cancellations by Participants
- Notice Period: Participants must notify us at least 7 days after the program is made to receive a full refund.
- Late Cancellations: Cancellations made within 3–6 days before the start date will incur a 50% cancellation fee.
- No Refunds: No refunds will be issued for cancellations made less than 48 hours before the program start date.
Cancellations by Little Tauke :
If we cancel a program due to unforeseen circumstances, participants will receive a full refund or may opt to transfer their enrollment to a future session.
Refund Process
Refunds will be processed within 30 business days of receiving a valid request. Refunds will be issued via the original payment method unless otherwise agreed upon.
For cancellations or refund requests, please contact us at info@joyous.edu.my
